MGT 312 Organizational Behavior for
Manager Complete Knowledge Checks
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MGT 312 Week 1 Knowledge Check Study
Guide
1.
One of the four managerial functions
involves grouping employees into departments and
teams according to their skills and
capabilities. This grouping is done to ensure that
cooperation and communication are
optimized for the accomplishment of organizational
goals. Identify this managerial
function.
When managers play the role of coach
or mentor, which managerial function are they
primarily performing?
Organizing
Planning
Leading
Controlling
3.
Daniel is a project manager at
Portrait Inc., an advertising agency. His
eight-member-team is currently
working on a new campaign, but it fails to meet its
deadline. With the various
organizational behavior tools at his disposal, Daniel is able to
identify that the cause for the
team’s failure was its inability to work together. To correct
this situation, Daniel divides the
team into pairs of workers and assigns each pair a
different and more specific task. In
this scenario, which managerial function is Daniel
primarily performing?
4.
What is true about the nature of
organizational behavior?
5.
Organizational behavior provides
guidelines for managing behavior on the basis of:
6.
Which of the following questions
does organizational behavior best help answer?
7.
Identify an accurate statement about
the nature of personality.
8.
A collection of specific components
that describes how a person generally feels, thinks,
and behaves is known as a(n):
9.
Derek is a highly-valued employee at
his company. His bosses are delighted with his
performance and believe that he is
highly reliable. However, Derek’s coworkers think thathe puts too much pressure
on himself. He is always stressed and has sleepless nights
due to constant worry that his work
is not good enough. In addition, he prefers to spend all
his time at his desk in office and
does not interact with anyone. In this scenario, which trait
of the Big Five model of personality
is Derek most likely high on?
10.
Identify a difference between Type A
and Type B individuals.
Type A individuals are relaxed and
calm; Type B
11.
Which of the following individuals
is likely to be most effective as a leader or manager?
12.
Zoe, a software engineer, receives
the Employee of the Quarter award at the end of the
first quarter. When her colleagues
congratulate her, she states that she was just lucky
because her boss was excellent and
only gave her tasks that she found easy. In this
scenario, what kind of control is
Zoe demonstrating?
13.
High deductive ability is most
likely to be found in:
comedians.
waiters.
salespeople.
medical researchers.
14.
An example of a physical skill is:
15.
Derive Inc. is a content management
company that has a huge demand for writers and
editors. The company has just hired
100 new employees. A special team has been
selected to ensure that these
employees are matched accurately with the jobs they have
the ability to do. In this scenario,
for what function is the special team primarily
responsible?
Placement
Training
Interviewing
Job analysis
MGT 312 Week 2 Knowledge Check
Study Guide
1.
Emily is an ambitious worker whose
performance has suffered since she joined her new
company. Emily feels that even
though she enjoys the work, feels safe, and enjoys the
office’s facilities, such as the
cafeteria and the pool table, she has not been able to reach
out to the others in the office. She
has no friends and feels isolated. According to
Maslow’s hierarchy of needs, which
of Emily’s needs is most likely not being satisfied at
her new job?
2.
According to the expectancy theory
of motivation, identify an accurate statement about
instrumentality.
3.
Sameer perceives underpayment equity
when he compares his outcome-input ratio to
Lamar’s. Sameer believes that he is
putting in more effort and should therefore receive a
larger hike in salary. To avoid this
lack of equity, Sameer decides that he need not
compare his outcome-input ratio to
Lamar’s; instead he should compare it to Adrian’s.
According to the equity theory of
motivation, how is Sameer restoring equity?
4.
Mia and Tanya are artists at Black
and White Inc, an art gallery. Both Mia and Tanya are
equally skilled and receive feedback
from customers for their work. Mia creates her art
pieces right from designing them to
displaying the final product. Tanya is an in-house
specialist, and provides finishing
touches to pieces created by fresh art-school graduates
- Which job design model focuses on both intrinsic and
extrinsic motivation?
6.
According to the goal-setting
theory, which of the following statements is true?
7.
Rhythms Inc. and Beats Inc. are two
music institutes set to launch at the same time this
year. Rhythms has been providing
detailed information in the papers and on the Internet
about the courses it offers. Beats
has roped in Clara Carter, a famous guitarist, to appear
in their ad campaign and perform at
charity events across various cities. In the context of
perception, which target
characteristic is Beats focusing on, in order to be perceived well
by potential students?
8.
Amit, a sales executive at Embellish
Corp., has recently shown a fair amount of
improvement in his performance.
However, Naomi, Amit’s manager, fails to recognize and
encourage this improvement during
his appraisal. She believes that Amit’s productivity
will always be average, since it has
been that way for the past year. In this scenario,
Naomi is a victim of which source of
bias in perception?
9.
Identify an accurate statement about
the fundamental attribution error.
10.
What is true about mentoring
programs implemented to promote diversity in
organizations?
11.
When is diversity training most
likely to be successful?
12.
Asang, an employee at Bling Corp.,
has been expecting a promotion for the excellent
work she has done. On the day of the
announcement, her manager informs her that there
is a problem with her promotion. He
claims that he will have to pull strings to have her
promotion approved. However, the
process would be much simpler if she would return the
favor by giving him some “special
attention.” What phenomenon is best exemplified in this
scenario?
13.
The determinants of job satisfaction
that an organization or manager cannot change in
the short run are:
14.
Identify an accurate statement about
Herzberg’s motivator-hygiene theory of job
satisfaction.
15.
Tamara, a fine-arts graduate, is
working at her first art agency. After almost six months,
she reports that she is highly
dissatisfied because the job does not meet her expectations.
She expected the job to be flexible
and well-paying, with a well-equipped office, and
16.
According to the determinants of
absenteeism, which factor affects the ability of an
employee to attend work?
17.
According to research, which of the
following is an accurate statement about job
satisfaction and job performance?
18.
Identify an accurate statement about
Mobley’s model of the turnover process
MGT 312 Week 3 Knowledge Check
Study Guide
1.
What is the term used to describe
performance hitches that arise most exclusively from
lack of synchronization and
enthusiasm among members of a group?
- Identify an accurate statement about sequential task
interdependence.
- Tara, a college freshman, is a talented singer and
cheerleader. After various trials, she is
offered a place in both the college
choir and the cheerleading squad. However, she
cannot be a part of both these
groups because their practice schedules overlap. Both
groups have the same number of
members and are equally successful in the college
community. However, the selection
process for the choir is much more rigorous and it is
considered more of an honor to
belong to the choir. Therefore, Tara chooses to stay with
the choir. In this case, which
determinant of group cohesiveness has Tara most likely
considered while making her decision?
4.
Identify the most accurate
description of social loafing.
5.
What is an effective technique to
curb social loafing in work groups?
5.
What is an effective technique to
curb social loafing in work groups? his efficiency. Deciding to put an end to
this, he started to cut back on his efforts. This
brought down the productivity of the
whole group and
Aiden, a software engineer, is a
competent, hard-working, and disciplined employee. He
is part of a seven-member team
working on a high-budget project. The other members of
Aiden’s group are not as dependable
as Aiden and often avoided the tasks assigned to
them. Consequently, Aiden has to
work twice as hard to make up for the incompetence of
his group members. Eventually, Aiden
starts to worry that others are taking advantage of his efficiency. Deciding to
put an end to this, he started to cut back on his efforts. This brought down
the productivity of the whole group and Aiden’s individual performance.
What concept is illustrated in this
scenario?
7.
Identify the type of faulty decision
making in which members focus entirely on arriving at a
common agreement and overlook
crucial information or potential risks in the process of
doing so.
8.
Identify a disadvantage of group
decision making.
9.
An international pharmaceutical
corporation wants to decide on the composition of a
particular drug. The decision
requires the opinions of experts, so a questionnaire is
created and sent to the R&D
experts in all of the company’s different facilities. In two
weeks’ time, the questionnaires are
filled and returned to the headquarters. Analysts
evaluate the data from the
questionnaires and arrived at a prospective composition for the
drug. This is sent to the different
R&D teams again for confirmation and suggestions. The
process is repeated until an
agreed-upon decision is made. Which group decision-making
technique is illustrated in this
scenario?
10.
Identify the stage of Tuckman’s
five-stage model that immediately precedes the
dissolving of the group after the
members have achieved their goals.
11.
What is true about the norming stage
of Tuckman’s five-stage model?
12.
Ajima is part of a five-member group
at her company. The group is responsible for making
presentations and creating reports.
To get the group started, Ajima tries to get to know
everybody on her team. Without any
discussion of leadership, she starts allocating tasks
to the members of her group; this is
met by resistance and conflict. Eventually however, the group begins to
understand Ajima’s leadership style and starts forming ties with each other and
with Ajima. At the end of this stage, they start agreeing on common rules for
behavior. In what stage of Tuckman’s
model is Ajima’s group presently?
13.
In which type of role orientation
does a new employee exclusively follow predeterminedb instructions, norms,
rules, and guidelines of existing group members at an organization?
14.
Identify an accurate difference
between fixed and variable tactics.
15.
Sasha and Eric had applied to
different sororities in their college. On being accepted,Sasha found that her
sorority members were very friendly and welcoming. They seemed to enjoy having
her with them and explained the norms of their group. Sasha was very
comfortable and felt included in everything. Eric, on the contrary, had a rough
experience.His fraternity members were rude and did not bother to explain the
norms or include him in any activities of the fraternity. He was constantly
insulted and often, had to run errands for the senior members. Identify an
accurate statement among the following in the context
of socialization tactics.
MGT 312 Week 4 Knowledge Check Study
Guide
- Which theory of leadership focuses on the fact that
leaders must determine the outcomes
that motivate their followers and
then help their followers to receive these outcomes once
they have accomplished their tasks?
- What is a disadvantage of subordinates’ participation
in the decision-making process in
an organization?
3.
Given below are some situations
involving leader-subordinate relationships. Which of
these illustrates a benefit of the
leader-member exchange theory?
4.
What is the power of a person to
give increases in salaries, upgrades in job roles, formal
compliments, exciting ventures, and
other rewards to his or her subordinates known as?
5.
Which is a disadvantage of
charismatic power?
6.
Aurasium Inc., a large
pharmaceutical giant, has been severely affected by market
recession. After thorough evaluation,
the company’s top management has decided to
downsize all its departments except
research and development (R&D) because R&D is
the most vital function of the
organization. All R&D employees have been retained and the
R&D unit continues to receive a
major portion of the organization’s annual budget to fund
its operations. Which source of
power has most likely given the company’s R&D unit an
advantage over the other units?
7.
Identify a true statement about the
sources of organizational conflict.
8.Which stage of Pondy’s model of
conflict is characterized by unpleasantness, lack of
cooperation, and negative
perceptions among the people involved?
9.
Cocoroma Corp. is an international
coffee producer. Recently, workers at its coffee
plantations demanded a raise in
wages and asked the management to provide them with more affordable
accommodation. These demands was outrightly denied by the
management of Cocoroma; this
resulted in the plantation workers going on strike. Which of the following
statements about this scenario is most accurate in the context of Pondy’s model
of conflict?
10.
Which of the following techniques
can be used by a manager to foster compromise among the parties involved in a
conflict?
11.
Identify the type of conflict
negotiation in which the groups involved choose to evade the
steps necessary to resolve the
conflict.
12.
UB and TUC are two high-school
basketball teams with a history of rivalry. In their most
recent game, the referee granted a
penalty shot to the UB team, which was furiously
opposed by the TUC team. A time-out
was called and the referee tried to get the teams to
compromise. However, this
negotiation led only to further insults and violence between
players because neither team was
willing to give in. Which type of conflict handling is best
illustrated in the scenario?
MGT 312 Week 5 Knowledge Check Study
Guide
- What organizational structure is a firm most likely to
adopt when it has a large pool of
experts in specific job roles?
- Identify a situation in which an organization is most
likely to adopt a structure that allows
its employees freedom in decision
making.
- Lila is a neurosurgeon at the Haletrust hospital. She
makes all her own decisions, without
having to consult her superiors.
This is because she is an expert in her field and is an
employee the hospital cannot afford
to lose. In addition, the hospital knows that Lila needs
her autonomy and independence in
decision making. In this context, what organizational
structure would suit Lila best?
5.
What is the organizational structure
exclusively based on the locational differences of an
organization’s operations known as?
6.
Mechalium Inc. is a company that is
structured according to the locations of its units: in
the eastern, central, and western
regions of Cetria. Zoemetra Corp., a competitor in terms
of its size, product lines, and
markets is structured according to the goods and services it
offers. It has one branch, located
in the northern region of Cetria. From the following
statements, identify a statement
that holds true in this case.
7.
Identify an organizational structure
that leads to an organization’s culture being high on
originality and adaptability.
8.
Javier works at an advertising
agency where employees are encouraged to be innovative
and free. The company’s employees
mostly work in parallel teams that are equally
involved in decision making. On the
contrary, Anna works at an investment bank where all
decisions are officially made,
following rigid norms of the organization’s hierarchy. The only form of
communication between all employees is formal and through official
channels. In this context, which
statement among the following is true?
- What statement accurately brings out the relationship
between an organization’s structure
and its culture?
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